This page provides articles on how to enhance the profitablilty and satisfaction of clients of your veterinary practice.
Customer relationship
Latest article
Effective managing customer complaints
Complaints are natural in every service activity. Every person and organisation makes mistakes. It is a complex game of customer expectations, experiences and they should be in line with the performance of your veterinary practice.
As a veterinarian, you often have face to face contact with the buyer of your service; the farmer. So you probably hear complaints directly from the source, but also from colleague... read more »
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6 tips to enhance customer service
Service to your clients is getting more and more important since the veterinary field has become more competitive. Clients expect quality from their veterinarian and this will probably even more the case in the near future. This article provides some tips to make your clients happier. read more >
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